Warranty & Returns

Warranty

Frame

We’re so confident in the quality of our products that our frames are warrantied against manufacturing defects for life.

  • Warranty is only valid for the original owner and is non-transferable. Proof of purchase must be provided.
  • Manufacturing defects do not include damage resulting from improper use, lack of maintenance, user-incurred damage, accidents, and/or wear and tear, including gearing and brake adjustments.

Parts

Brooklyn Bicycle Co. offers a one-year warranty against manufacturing defects on the following:

  • Brakes, Calipers, and Rotors
  • Drivetrains
  • Handlebars/Stems
  • Pedals
  • Seat Posts
  • Wheels and Hubs

The following are not warrantied:

  • Brake Pads
  • Chains
  • Cosmetic Blemishes
  • Fenders
  • Spokes
  • Grips
  • Paint
  • Saddles
  • Tire Treads and Tubes
  • Tire Blooming

Activating Your Warranty

We recommend you register your warranty. Please note your warranty is activated upon professional installation of your bike. Additionally, please note we do not capture serial numbers; we will only have your serial number on file if you register it with us. Your serial number can be found stamped into your frame's bottom bracket underneath where the pedal arms pass through.

How to Submit a Warranty Claim

You can submit your warranty claim through our Warranty Claim Submission Form:

  • A photo of the issue
  • A description of the issue
  • Your serial number

Please note a photo and serial number are essential to processing your submission.

 

Return & Exchange Policy

 

Please see terms & conditions